Enjoy Complimentary Shipping Across Australia

 Standard Shipping - Free of Charge

- All orders qualify for free standard shipping.

- E-parcel ensures complete tracking once your order is dispatched.

- Please allow 3-5 business days for delivery.

- A signature is required upon delivery.

Upgrade to Express Shipping

Express Shipping - $24.95 AUD

- Choose our express shipping option for swift delivery at a flat rate of $24.95.

- E-parcel enables comprehensive tracking once your order is dispatched.

- Expect your order to arrive within 1-3 business days.

- A signature is required upon delivery.

Order Modifications and Delivery Address Updates

Please be aware that we are unable to accommodate order cancellations or modifications once the order is placed.

If you are unable to receive the delivery at the original address, the carrier will make an initial delivery attempt. In the event of an unsuccessful delivery, your package will be held at the nearest Australia Post office for a period of 10 days.

Should you be unable to collect your package within this timeframe, it will be returned to us. In such cases, we will contact you to confirm an alternative delivery address, which may incur a redelivery fee.

In the event that you desire a refund, you can opt to refuse the package upon delivery (do not sign for it). The package will be returned to us, and we will reach out to you to confirm your refund.

We appreciate your understanding and cooperation. If you have any questions or require further assistance, please do not hesitate to contact us at info@genessen.com.au.