Our Standard Returns Policy

You are granted a 30-day window from the date of receiving your order for returns. To ensure a smooth refund process, kindly include your original order number. Failure to provide this may result in the inability to process your refund. If you are unable to locate your order number, please reach out to us before sending back your items, and we will gladly assist in retrieving it for you.

Please note that we can only accept returns for products purchased directly from www.genessen.com.au. For items bought through other retailers, kindly adhere to their specific return and refund policies.

In the event that your unit has been used or opened, a modest restocking fee of 10% will be applicable. Shipping costs for returns are not covered by us.

 We kindly request that you make sure the item you're returning is repackaged with all the cords, accessories, and documentation that were originally included in your purchase.