Privacy Policy

At Genessen we take your privacy seriously and are committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your data when you use our products, services, and website.

1. Information We Collect

We may collect the following types of personal information:

1.1 Contact Information: We may collect your name, email address, phone number, and shipping address when you make a purchase or contact us.

1.2 Payment Information: When you make a purchase, we may collect payment information, such as credit card details or other payment credentials. We do not store this information but use trusted third-party payment processors.

1.3 Usage Data: We collect data related to your use of our product, such as session duration, device information, and how you interact with our product.

1.4 Communication Data: When you contact us, we may collect information related to your inquiries, requests, or feedback.

2. How We Use Your Information

We use your information for the following purposes:

2.1 To Provide and Improve Our Services: We use your data to deliver our product and services, enhance their functionality, and develop new features.

2.2 Customer Support: We may use your information to respond to your inquiries, address technical issues, and provide customer support.

2.3 Marketing: With your consent, we may send you promotional materials, updates, and information about our products and services.

2.4 Legal Compliance: We may process your information to comply with legal obligations, such as tax or regulatory requirements.

3. Data Sharing and Disclosure

We do not share your personal information with third parties, except in the following circumstances:

3.1 Service Providers: We may share your data with trusted service providers who assist us in delivering our services (e.g., shipping companies or payment processors).

3.2 Legal Compliance: We may disclose your information to comply with applicable laws, regulations, or governmental requests.

3.3 Business Transfers: If we are involved in a merger, acquisition, or sale of all or part of our business, your data may be transferred as part of the transaction.

4. Data Security

We take reasonable measures to protect your data from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

5. Your Privacy Choices

You have the following privacy choices:

5.1 Access and Update: You may request access to your personal information and update or correct it if it is inaccurate.

5.2 Marketing Preferences: You can opt out of marketing communications at any time by following the provided opt-out instructions.

5.3 Deletion: You may request the deletion of your personal information, subject to legal and operational requirements.

6. Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal compliance. We will post the updated Privacy Policy on our website with the effective date.

7. Contact Us

If you have any questions, concerns, or requests related to your privacy or this Privacy Policy, please contact us at info@genessen.com.au.

By using our product and services, you consent to this Privacy Policy and the processing of your personal information as described herein.